Lost packages
At Desert Boots, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at cs@desertboots.com with your order number and any relevant details.
We do Kindly ask that delivery issues are reported within 14 days of dispatch, to ensure that we can assist further.
Damaged Items
We understand the disappointment of receiving a damaged Item. In such instances, please report to our customer support team at cs@desertboots.com and include a description as well as photos of the damage.
We will review the provided documentation and reach back out to you regarding next steps